Never miss another common customer question.
FastReply-Pro helps service businesses — and public organizations — answer their most common questions across VOICE, SMS and WEBSITE CHAT. Your words, your answers, delivered in real time. When the situation changes, update once and it goes live everywhere immediately.
Live Demo
Can you see the difference?
FastReply-Pro puts a live chat assistant on your website — answering your customers' most common questions instantly, any time of day.
This is not AI. Every response comes from answers you write — your words, your tone, your business.
If automation is not enough, voice callers can press 77 to leave a voicemail, delivered by email with transcript.
FastReply-Pro Website Assistant
Online · Replies instantly
Try FRP's FAQs — SMS here now...
Answers sourced from real FAQ content — not AI-generated
This is the same chat assistant your customers will see on your website — branded as your own. Responses are always the answers you provide, never AI-generated.
Add this to your website"What if my information changes after I go live?"
That's exactly what the subscriber FAQ editor is for. Log in to your dashboard, tap the answer you need to update, make your change, and hit Submit. It goes live on the very next call or text — no call to us, no technical process, no waiting. Whether it's a weekend promotion, a holiday hours change, or an urgent update, you're in control of your content at all times.
Can you hear the difference?
Four ways businesses answer repeated questions
FastReply-Pro is built entirely on your approved FAQ content — giving your business full control over every answer, with consistent delivery across VOICE + SMS + WEB (if applicable).
FastReply-Pro is not an AI chatbot. It is (Frequently Asked Question) FAQ-based (Software as a Service) SaaS — every answer comes from content you write and approve.
TRY FASTREPLY-PRO LIVE
We hope you can hear the difference.
Call 1-867-471-1070 to experience FastReply-Pro for yourself.
What FastReply-Pro Does
One platform. Three channels. All your FAQs covered.
Upload your FAQ content once and make it available to customers wherever they reach out.
No AI. No generated responses. Only the answers you write.
Embed a live FAQ bot on your website
Visitors can ask questions directly on your site and get instant answers from your FAQ library. No live agent needed — it runs 24/7.
Embed a small snippet on any page. Customize the widget to match your brand colors and welcome message.
SMS Replies
Answer texts automatically
When customers text your business number with a common question, FastReply-Pro sends back the right answer instantly.
Included in both plans.
One place for all your answers
Add, edit, and organize your FAQ content from a simple dashboard. Updates go live across all channels instantly.
Add more FAQ blocks as your business grows.
Answer repeat phone questions automatically
FastReply-Pro helps voice callers get answers to common questions without waiting on hold. If they still need help, they can continue asking questions or press 77 to leave a voicemail, delivered by email with transcript.
Available on the $400/month plan.
Update any FAQ answer in real time — no waiting, no tech process
Running a weekend sale? Issuing an emergency update? Subscribers can log in, tap any FAQ answer, make the change, and hit Submit. It goes live on the very next call or text — no call to us, no technical steps, no delay.
How It Works
Up and running within 7 to 10 business days.
- •No technical team required
- •You complete and deliver the FAQ form to us
- •We handle all technical setup of the service
- •No site visit required
- •We provide the necessary detail and linkage for your webmaster to apply the Web interface, as and if applicable to your package
Add your FAQs
Enter the questions your customers ask most — hours, pricing, services, policies. Plans start with a minimum of 15 FAQs, and you can add more blocks as your business grows.
Configure your responses
Write clear, friendly answers in your own voice. Set up your business name, greeting, and which channels you want to activate.
Publish across channels
Paste a small embed code on your website for the chat widget. We help you activate the channels included in your plan.
Start answering faster
Customers on your website, texting you, or calling (on the Voice plan) get instant answers to common questions — any time of day. Voice callers can continue asking questions after each answer, or press 77 to leave a voicemail if they still need help.
Voice loop: Call → ask a question → get an answer → ask another question or press 77 to leave a voicemail. Voicemails are delivered by email with transcript.
Need to change an answer after you go live?
Subscribers can update any FAQ answer directly from their dashboard — no call to us, no technical process. Changes go live immediately on the next call or text. Running a weekend promotion or issuing an urgent update? Log in, edit, submit. Done.
Who It's For
Built for service businesses that answer the same questions every day.
If your customers ask the same 10–20 questions repeatedly, FastReply-Pro is for you.
Plumbers
"Do you fix water heaters?"
Auto Mechanics
"How long does an oil change take?"
HVAC Companies
"Do you offer emergency service?"
Vet Clinics
"Are you accepting new patients?"
Realtors
"What neighborhoods do you cover?"
Law Offices
"Do you offer free consultations?"
Home Services
"What areas do you service?"
Your Business
Any service business that gets the same questions every day.
Why It Matters
Real outcomes for real service businesses.
of customer inquiries are the same 10–15 questions
FastReply-Pro handles them automatically so your team handles the rest.
coverage — even when your office is closed
Customers get answers at 11pm on a Sunday without calling your personal cell.
average response time on web chat and SMS
Instant answers build trust and reduce the chance of customers going elsewhere.
Fewer repeated interruptions
Stop answering the same questions by phone and text. Your team can focus on jobs that actually need human attention.
Better after-hours coverage
Customers who reach out at 9pm still get a useful answer instead of silence. Voice callers can also leave a voicemail if they still need help — delivered to your inbox with a transcript for easy follow-up.
More consistent information
Every customer gets the same accurate answer — no more staff giving different prices or hours by mistake.
Easier FAQ management
Update your hours, pricing, or policies in one place and it updates everywhere — web, SMS, and voice — instantly.
Better customer experience
Customers who get fast, clear answers are more likely to book, call back, or recommend your business.
Faster customer answers
No hold time. No waiting for a callback. Customers get what they need in seconds, which builds confidence in your business.
Fewer missed opportunities on voice
Callers can self-serve first, then leave a voicemail if they still need help. Voicemails are delivered by email with transcript, making follow-up easier and faster.
When your information changes — it goes live immediately
FastReply-Pro is built for businesses where the answer today may not be the answer tomorrow. Subscribers control their own FAQ content and can update any answer in real time — no waiting, no technical process.
Plumbing & Trade
"Toilet sale this weekend only"
Update the FAQ answer before the calls start. Customers asking about pricing get the promo rate — automatically.
Emergency Services
"Flood warning — evacuation route updated"
Log in, update the answer, submit. The next caller or texter gets the current information — not last week's.
Clinics & Services
"Holiday hours changed"
No more customers showing up to a closed door. Update your hours FAQ the moment the schedule changes.
When the situation changes, your public needs to know — right now.
FastReply-Pro can serve as a real-time public information channel. One update from an authorized user. Immediate delivery across voice, SMS, and web.
The Scenario
A flood warning is issued at 3am. Your phone lines are overwhelmed.
An authorized staff member logs into FastReply-Pro, updates the FAQ answer for "What is the current evacuation status?" and hits Submit. That's it. Every person who calls, texts, or visits your website from that moment forward gets the current, accurate advisory — automatically, without a single staff member picking up the phone.
Delivery Channels
One update reaches the public across every channel — simultaneously.
Voice
Callers hear the current advisory on the next call
SMS
Texters receive the updated status instantly
Web Chat
Website visitors get live information 24/7
No press release. No website CMS login. No IT ticket. The authorized user updates the answer — and it's live.
Audit trail included: Every FAQ update is automatically date & time stamped with the name of the staff member who made the change — a full accountability record, always on file.
Flood & Water Events
"Evacuation order lifted for Zone 3. Roads re-opening at 6am."
Update the FAQ answer once. Every caller and texter gets the current status — not yesterday's.
Wildfire & Air Quality
"Air quality advisory lifted. Outdoor activities may resume."
Log in, update the answer, submit. The next person who calls or texts gets the live status.
Community Health Advisories
"Boil water advisory lifted for all municipal zones as of 8am today."
When the situation changes, the answer changes. Residents calling or texting get the current advisory — automatically.
FastReply-Pro as a public information channel
Emergency measures organizations, municipal services, and public utilities can use FastReply-Pro to maintain a live, always-on information line — without staffing a call centre. When the situation evolves, the answer evolves with it. The public always reaches current information, not a recorded message from last Tuesday.
Business Fit
Is there a business case for FastReply-Pro?
Take this short fit check and we'll tell you honestly whether FastReply-Pro looks like a match for your business. This is not a gimmick or a pressure step. If there is a fit, we'll say so. If there isn't, we'll say that too.
This should take about 3 minutes.
Start the fit checkFastReply-Pro works best for service businesses that handle repeat customer questions and want structured answers across phone, SMS, or web.
TRY FASTREPLY-PRO LIVE
We hope you can hear the difference.
Call 1-867-471-1070 to experience FastReply-Pro for yourself.
Pricing
Simple, transparent pricing.
Two plans. Setup fee waived with annual prepay. No contracts. Cancel any time. Add more FAQ blocks as your business grows.
VOICE + SMS
Voice + SMS ~ FAQ coverage for service businesses.
- Website chat widget (embed on your site)
- SMS automated replies
- 15 FAQs included
- FAQ management dashboard
- Real-time FAQ self-editing — update any answer instantly
- Voicemail (voice to text service)
- Add more FAQs for $10/month per 10
Voice + SMS + Webchat
Full coverage — website, text, and phone — for businesses that want complete FAQ automation.
- 45 FAQs included
- Website chat widget (embed on your site)
- SMS automated replies
- Voice FAQ responses for callers (early access)
- FAQ management dashboard
- Real-time FAQ self-editing — update any answer instantly
- Voicemail (voice to text service)
- Add more FAQs for $10/month per 10
Need more FAQ capacity?
Add blocks of 10 additional FAQs to either plan for just $10/month CAD per block. No limit on how many you add.
Your words. Not an algorithm.
FastReply-Pro is FAQ-based SaaS — not AI. Every answer your customers receive is content you write and control. No generated responses, no surprises.
Proudly Canadian
FastReply-Pro is a Canadian company. All prices are in Canadian dollars (CAD) and are subject to applicable taxes (GST/PST) based on your Province or Territory.
Plan comparison
🍁 All prices in Canadian dollars (CAD) · Plus applicable taxes (GST/PST)
Getting Started
Three steps to your first automated answer.
Choose a plan
Pick the Voice + SMS plan ($300/mo CAD) or the Voice + SMS + Webchat plan ($400/mo CAD). Both include access to the FAQ management dashboard.
See PricingProvide your FAQ content
After signup, you'll be prompted to enter your most common customer questions and answers. You start with a minimum of 15 FAQs — and can add more blocks as your business grows.
We set it up — you go live
Our team handles all technical setup. We configure your channels, test your responses, and provide your webmaster with everything needed to embed the chat widget. You review, approve, and go live.
Get StartedNo technical expertise required. If you need help, our support team is available to walk you through setup. Contact us
Before You Go Live
Your answers are the product. Make them count.
FastReply‑Pro delivers your words — exactly as you write them — to every caller, texter, and web visitor. Watch this short video to understand why the quality of your FAQ answers directly determines how well the system performs for your customers.
Clear, specific answers reduce caller confusion and repeat calls.
Vague or incomplete answers push customers back to your staff.
Five minutes of thoughtful writing saves hours of staff time every week.
Why Great Answers Make All the Difference
~3 min watch
Watched by every new subscriber before they write their first FAQ answer.
Real-Time FAQ Management
Your FAQs, updated in real time — when it matters most.
When lake levels rise, fires break out, or a boil water alert is issued, authorized staff can log in and update FAQs immediately — no waiting, no middlemen. Every change is documented, time-stamped, and goes live across all channels the moment it's saved. Watch this Google NotebookLM walkthrough to see real-time FAQ editing in action.
Authorized staff edit FAQs directly — rising lake levels, active fires, boil water alerts go live instantly.
Changes publish immediately across all channels — no delays, no manual monitoring required.
Every update is automatically date & time stamped with the editor's name — a full accountability record on file.
Real-Time FAQ Editing for Rapidly Changing Situations
~4 min watch · Click to play
A Google NotebookLM presentation covering real-time FAQ editing for emergency and public-safety communications.
Get in Touch
Request more information
Want to see if FastReply-Pro fits your business? Send us your details and we'll follow up.
Onboarding with FINN
A simple four-step path to get FastReply‑Pro sounding like your business.
Find your voice
Set tone, hours, and the services you want FastReply‑Pro to answer for.
Input your FAQs
Add or upload real customer questions and your own answers in plain language.
Network your channels
Connect website chat, SMS, and voice so customers can reach you their way.
Normalize your replies
Before you go live, we test every response across all your channels — tuning answers for accuracy, tone, and consistency so your customers always get the right reply.
Start Today
Stop answering the same questions manually.
FastReply-Pro handles the repetitive customer questions so you can focus on the work that actually needs your attention.